I have always been a fan of your column in Travel 3Sixty. Thanks for all the very easy-to-understand information you imparted through those writings.
I am writing to you in the hope of getting your advice on how I should lodge a complaint about a fellow passenger on board the flight I was on.
I was flying in from Kuala Lumpur to Kota Kinabalu on AK 5116 on 5/12. At 1815 hours, we were approaching Kota Kinabalu and right before extending the landing gears, I saw the male passenger on seat 25D turning on his iPhone. I observed him for a couple of minutes and then suddenly I realized the pilot increased power, nose-up and was heading for a go around.
At that moment I engaged that passenger and asked him to turn off his mobile. He then replied "where got?" and "how did you know it is dangerous?"
This very irresponsible act and his defensive remarks is very dangerous to other fellow passengers.
I am wondering how can I lodge a report and who could take action against him. This would at least serve him a warning or something so that he could be more responsible in the future!
Captain Lim Khoy Hing continues to address some people’s fear of flying after his retirement from active duty as a pilot
By Ooi Sue Hwei from the The Heat newsweekly
Next time if there is a delay on your flight, instead of grumbling, you should instead be grateful as the pilot may be dealing with a situation that could save your life. Ex-pilot Captain Lim Khoy Hing vividly recalls an incident in Shanghai, China, when he refused to take off on a Boeing 777 because of an approaching typhoon.
This angered the passengers on his flight who had been stranded in the lounge for several hours. An irate passenger accused him of being cowardly as another pilot, flying the same aircraft from another airline, was able to take off.
The remark even prompted the airport manager to persuade Lim to change his mind, but he was adamant about his decision.
Lim refused to endanger the lives of his passengers as the wind on that day was gusting well above the take-off limit.
Later, he recalled feeling a sense of vindication when he overheard on the radio that a United Airlines Boeing 747 and a Virgin Atlantic Airbus A340 had to abort their departures. In fact, his own flight had to be delayed until the typhoon passed the next day.
The passengers who were initially very angry with him had a change of heart when they met him at the hotel. They had felt the strength of the gale force winds generated by the typhoon on the bus back to the hotel and realised the danger they had avoided.
Serious climatic conditions such as this and mechanical problems are just some reasons why flights are disrupted. Delays could also be caused by a passenger who has checked-in with bags but fails to show up at the gate. This becomes an issue as the flight cannot depart until the bags are offloaded, in case they may endanger the aircraft during flight.